Senior Technical Support (SQL/C#)

  • Location: BELFAST
  • Salary£25,000 - £30,000
  • DurationPermanent
  • Posted03/05/2018
  • Job referenceWPR - TS
  • Level of educationThird Level Degree

Job Description

Senior Technical Support (SQL/C#)

Our Belfast city centre head-quartered Client’s vision is to make a positive impact on peoples' lives on a truly global scale. Their software solutions are used by some of Europe’s leading organisations in sectors such as health and wellbeing, justice and skills and learning.

In this role you will be responsible for the support and maintenance of their platform and also deployment of new features and enhancements. You will be customer focused with a real focus on succeeding expectations. If you want a hybrid support/development role, then this one’s for you!

Wider Responsibilities include:

  • Conducting Root Cause Analysis (debugging) of Problems and their timely escalation, where required.
  • Implementing suitable identified application solutions to Problems using SQL and C#.
  • Conducting Technical analysis of Change requirements to identify suitable technical solutions and enhancements.
  • Development of agreed Customer Change Controls using Visual Studio, VSTS, SQL and C#.
  • Creation of test cases and testing against company standards to ensure high quality code.
  • Conducting monthly solution releases to deploy new features/enhancements to the Live Environment.
  • Driving to automate the fulfilment of customer requests via effective software solutions to improve efficiencies.
  • Communicating with users regarding issues, investigations and updates.

Essential Criteria:

  • At least 4 years’ experience in technical support.
  • At least 2 years' software development.
  • Experience of applying development best practices across multiple layers of a web application.
  • Exposure to technologies such as Microsoft C#, T-SQL, jQuery and Visual Studio and SQL Management Studio.


  • Salary - £26 - £30,000.
  • Laptop.
  • Flexible working (Late/Early starts/Work from home etc).
  • 32 Days holidays.
  • Private medical.
  • Training and event vouchers.
  • Pension.


To hear more on this opportunity send your CV via the link below or call 028 9082 0942.

Please note that WPR is acting as an Agency on behalf of our Client.

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